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morgperzz7 |
Startup School: Tony Hsieh On Delivering Happiness
 http://fx-digest.com/Forex-systems/for-link-exchange/
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Zappos is best known for their customer service. When Zappos started out, there was no company culture. In 2003, Zappos decided that they needed to differentiate themselves from all the other companies, and chose customer service. Zappos now follows the 3 C`s; Clothing, Customer Server and Culture.
Now, in 2009, Zappos is all about delivering happiness, both for employees and customers. What makes Zappos so great, among other things, is their policy on returns. If something doesn`t fit, or you want it returned, Zappos gives the customer 365 days to return the item. Decisions like these have powered Zappos to the top in company culture.
Hsieh talked about the Zappos hiring process ? each time Zappos interviews a candidate, Zappos sends a shuttle to the airport to pick up the interviewee. The shuttle driver then will tell the recruiting team what happened in the shuttle so that Zappos can get a better understanding of the interviewee.
Тэги (ключевые слова): money, fx, learning, Education, futures, finances, currency
 24.11.09 16:58 |  0 |  605 |  0
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